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FAQs

Can I amend my order?

You can amend your order as much as you like before confirming and paying for it. please note that orders after this point cannot be amended and will be sent out to you as per your order confirmation. 

How do I return an item?

You can return your order by simply posting it back to our postal address:

Brave Dope Clothing

258 Rochester Street, Upper Floor Flat

Chatham, Kent

ME4 6RX

Can I exchange my item?

Both UK customers and those living outside the UK can exchange for a different size or colour of the same item. If you'd like a different item, you will need to return the unwanted item for a refund before placing an order. 

Where is my order?

After placing your order, look out for an email to let you know the order has left the warehouse. The email will also contain a tracking number. your courier may also drop you an email with a link to the tracking information. Some of couriers work until 9pm so your order could arrive in the evening. If your are not in, our couriers will try to leave your parcel in a safe place or attempt a redelivery on the next working day excluding Sundays and Bank Holidays. Where this is not possible, they will leave a card explaining how tow to arrange a redelivery. 

Have you received my return?

Please allow up to 10 working days for your parcel to be returned back to us. On receipt, we will send you an email as soon as we have processed your return. If you've heard nothing back from us within 10 working days, please get in touch with us via our email quoting your order number plus details of the items returned.

Undelivered Parcel 

If your parcel is returned back to us as undelivered, your items will be automatically refunded and an email will be sent advising, you will have to place the order again. Your parcel will be held at the post office for 18 days and this is your responsibility to arrange for a re-delivery, please check your tracking at www.royalmail.com/track-your-item

I have not received my order

If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to inform you further.

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the item that you have received. Send this back to us at Standard Delivery cost, which will be reimbursed once a copy of your Standard return receipt is received.